Shipping
Draft: this text is a framework. Passages in square brackets will be replaced before launch.
Shipping costs
DHL Standard: [AMOUNT] €. DHL Express: [AMOUNT] €. From a goods value of [AMOUNT] € standard shipping is free. All prices include 19% VAT; you see the shipping costs at checkout before you order.
Delivery time
We ship within [DAYS] working days after receipt of payment.
Shipping countries
We deliver to Germany and the EU. [INFORMATION MISSING – list of countries]
Carrier
We ship with DHL. As soon as your parcel is on its way you get an email with the tracking number and a tracking page.
Returns
How to send goods back is described in the right of withdrawal instructions. Packaging take-back: [TEXT FROM YOU – e.g. LUCID/Packaging Act]